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Expand your knowledge of what it takes to deliver the highest standards of care and how to exceed Care Quality Commission (CQC) expectations.  

This one-day facilitated session provides insight into what outstanding care looks like and how to be best prepared to evidence this to the Care Quality Commission (CQC). 

Understanding the CQC inspection process and how you can evidence that the quality of care complies with the national standards is important for the people you support, staff teams and the wider reputation of your service.  

Book your place

Thursday 23 January 2025 | 10:00 - 15:30 |

Important: Delivering outstanding care seminar can also be directly commissioned by adult social care providers, local authorities, and other organisations to be delivered as a live virtual event or face-to-face event to up to 45 delegates. Contact businessdevelopment@skillsforcare.org.uk to find out more.

To complement this seminar, all delegates will receive a comprehensive toolkit to help embed learning into your service. 


It covered the new single assessment framework and the quality statements, so it was really helpful. The facilitators interacted really well knew their stuff. It will be a massive help to our next inspection. I will use everything I gained from it.

Ben Miller, Registered Manager
Milkwood Care


Who's it for?

This seminar is primarily aimed at adult social care services currently rated Good but who want to progress to Outstanding, as well as newer services hoping to achieve this accolade in their first inspection. The content has been tailored to registered managers, quality leads, compliance leads, nominated individuals, owners and team leaders. 


Subjects covered

  • The benefits of delivering outstanding levels of care  

  • Promoting what you do for the people you support 

  • Outstanding terminology  

  • How to have an outstanding inspection  

  • What Outstanding looks like in the CQC Single Assessment Framework 

  • Evidencing outstanding care  

Excellent day. Getting real-life examples from other providers helped me think of other evidence ideas to record.

Lee-Ann Adriaanzen, Registered Manager
Solihull Ƶcare Ltd


Exclusive toolkit and other resources 

All delegates attending this seminar will receive a range of practical resources to support their learning including: 

  • Delivering outstanding care toolkit, an 80-page document covering key learning and practical activities 

  • Handouts and Slide notes – supporting your learning and engagement during the seminar 

  • Certificate – providing evidence of your attendance. 

Outstanding is achievable, it's how we sell ourselves and the amazing we work we do that is going to get us that rating. The seminar was light-hearted, witty, and engaging. It isn't too wordy or complicated. The links to resources are really helpful.

Joanne Crosby, Registered Manager
Alternative Futures Group


Learning outcomes

You will:

  • gain an understanding of what outstanding care looks like  

  • learn how to strengthen each Key Question and Quality Statement  

  • know what you will need to evidence to exceed CQC expectations.


This flyer gives more details on the event and can be shared with colleagues.


This interactive seminar looks in more depth at issues introduced in our Delivering outstanding care eLearning module. Completion of the eLearning module is not required to join the seminar. 

See Workshop and seminars for full list of options available.