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The value of a person-centred approach is increasingly recognised and for many health and social care workers, engaging in a meaningful way with people and communities is already part of their intrinsic motivation.

This is also seen through practices like health coaching, motivational interviewing, co-production and care and support planning. However, it's often less clear how best to develop the workforce to enable them to put person-centred approaches into practice and to create sustained behavioural change.



Standard five of the Care Certificate, the standards for new staff in health and social care roles, focuses on working in a person-centred way.

We have practical resources and workbooks to help you to implement the Care Certificate as part of induction.

Find out more about the Care Certificate


Person-centred approaches core skills education training framework

Skills for Health, Health Education England and Ƶ have developed a framework to support person-centred approaches for the health and social care workforce.

This approach, outlined in the , puts people, families and communities at the heart of health, care and wellbeing.  It encourages people to speak with staff about what is important to them, helping to develop a shared understanding of what matters to them.


NICE: People's experience using adult social care services

NICE have developed a quality standard that covers the experience of adults using social care services. It applies to all settings where people use social care services, including people's own homes, residential care and community settings. Its aim is to help people understand what care they can expect and to improve their experience by supporting them to make decisions about their care.


Finding high quality learning and development

We can help you choose the right learning and the right provider for you.

Our ‘Guide to developing your staff’ can help you plan, select and evaluate the right learning for your staff and service.

We can also help you to find high quality learning providers. Ƶ endorsement finds and badges learning providers who we see as the best. Our endorsed providers deliver high quality learning and development to the social care sector.

Search for endorsed providers in our online directory