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This standard relates to the importance of building relationships and partnerships as part of your role

As a manager within adult social care, you’ll be operating in a system that operates throughout the country, impacting on hundreds of thousands of lives. In such a system, you won’t be able to do everything alone and will need to build and grow partnerships with others to fully support the people accessing your service.

It’s the role of the manager to model effective relationships with people who access support, their families, and their carers. You’ll need to work collaboratively with other organisations, groups and networks to utilise their expertise to help deliver the best possible care. Co-production is also important to ensure that personalisation is embedded in service delivery, ensuring those with lived experience are at the heart of the work you do, able to make and support decisions that will affect their lives. The national driver towards integration has a great impact on this standard as it’s important that all social care organisations recognise the benefits of working with partners to enhance the support they offer.

Leadership Qualities Framework links:

  • Working with others - Developing networks / Building and maintaining relationships/ Encouraging contribution
  • Managing services - Managing people
  • Creating the vision - Influencing the vision of the wider health and social care system


5.1 Relationships and partnerships

  • 5.1.1 Identify your key partners
  • 5.1.2 Explain why you need to build partnerships and work collaboratively with a range of:
    • people, including people accessing your service, their carers and loved ones
    • organisations
    • groups
    • networks
  • 5.1.3 Describe key features of effective partnership working
  • 5.1.4 Identify ways to deal constructively with challenges, conflict or dilemmas that may arise when working in partnership
  • 5.1.5 Explain how local integrated working practices improve outcomes for individuals accessing your service
  • 5.1.6 Explain the importance of sharing and seeking a variety of expertise



5.2 Co-production

  • 5.2.1 Describe what is meant by ‘co-production’
  • 5.2.2 Explain the importance of embedding co-production in your day-to-day practice
  • 5.2.3 Identify ways to improve how your service embeds co-production and how you support others to improve how they co-produce