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Resources and real life examples to support you and your organisation make quality improvements in your service.


Adult social care: Quality matters

provides information on the Quality Matters initiative, aimed at improving the quality of adult social care. It outlines the seven steps needed to maintain and improve the quality of care. You can adapt these seven steps in yourservice to guide you through the improvement process.


Good and Outstanding (GO)

Good or Outstanding (GO) brings together best practice, recommendations, resources, practical examples, and learning so you can meet or exceed CQC expectations.

It draws on practical examples from CQC reports and regulated providers, to share best practice, help you prepare for inspection and improve your service.


NICE Quick guides to social care topics

The give best practice information and practical support about a range of different topics including giving medicines covertly, advance care planning, helping to prevent pressure ulcers and better home care for older people. 


Improving workforce development

Learning and development ensures that staff have the right skills and knowledge, and are competent, to carry out their role effectively. Investing in workforce development can help you to improve quality in your service. We have resources to help adult social care employers identify learning needs, plan effective learning and development, commission high quality training providers and apply for funding for qualifications.

Access resources and tools to develop your workforce.


Recruitment support

Recruiting enough of the right people, with the right values and skills, and retaining them, is fundamental to high quality care and support.

Ƶ has resources to help adult social care employers to plan recruitment, recruit the right people and retain staff.

Access recruitment support.


Developing leaders and managers

Confident and capable managers ensure that services meet the required standards – they set the right culture and approach and should lead by example.

Our developing leaders and managers are designed to help adult social care employers to identify and develop new talent, develop managers and access tools to help managers to deliver a well-led service and lead high performing teams. 


Case studies and examples  

Making it Real: how organisations are doing it 

The lists organisations that have signed up to Making it Real and are using the framework to deliver personalised care and support. You can use these examples to get ideas about how you can 'Make it Real'. 


Driving improvement: case studies from nine adult social care services 

The published in 2018 by Care Quality Commission (CQC) shares case studies from nine adult social care services that had achieved a significant improvement on their CQC rating. It provides an honest insight from a wide range of people describing how it felt to be rated as inadequate, what impact this had, the challenges they had to overcome and how they got back on track.


Quality improvement in hospital trusts: Sharing learning from trusts on a journey of QI 

, published by CQC in 2018, explores how a number of high performing hospital trusts have used a systematic approach to quality improvement (QI) to ensure better patient outcomes and performance.

It shares learning from acute, community and mental health trusts adopting and embedding QI across their organisation, and highlights the experiences of staff and patients involved.


Celebrating good care, championing outstanding care (Care Quality Commission, 2017)

, published by CQC in 2017, includes a collection of short case studies illustrating some of the qualities shown by care providers that are rated ‘good’ or ‘outstanding’ overall. It also shares the views of some people responsible for care quality and what they do to drive improvement.


Equally outstanding: equality and human rights

, published by CQC in 2018 is aimed at anyone involved  quality improvement in regulated adult social care services. It shares learning from employers that are doing this successfully.


Local Government Association

The  share innovative programmes and projects that local councils are involved in to improve the lives of people in our communities. It’s primarily for local government, but might be useful for registered managers and others in adult social care organisations.


NICE – Shared learning case studies

The  provide examples of how NICE guidance and standards can improve local health and social care services.