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Code of Conduct

All adult social care workers in England are expected to meet the standards set out in the Code of Conduct. It outlines the behaviours and attitudes that people who access care and support should rightly expect. It’s good practice to display this in your workplace.



It’s important that staff in all roles have the right values to work in your organisation and in social care. Your organisation should have their own set of workplace values as this will help you to embed a positive workplace culture. These values should underpin all learning and development activity.

Find out more about workplace values.


Care Certificate

The Care Certificate is an agreed set of standards that set out the knowledge, skills and behaviours expected of those new to the health and social care sectors. It describes the minimum things support workers must know and be able to do.

The Care Certificate:

  • is the beginning of the career journey for those new to care
  • is a foundation for health and adult social care integration
  • ensures those new to the sector are supported
  • is endorsed by the Care Quality Commission (CQC)
  • is a CQC expectation - all employers should be offering it.

We recommend you have a strategy for implementing the Care Certificate in your service.

Create one with the help of our Care Certificate strategy template