Search skillsforcare.org.uk


Whether you’re preparing for your first inspection or trying to improve your CQC rating, we have a range of resources to help you meet and exceed CQC expectations.

Ƶ has designed a range of eLearning modules to help you understand what is expected of your service and how you can best evidence these expectations. 

Each module is aimed at managers and quality and compliance leads, although anyone involved in CQC inspection can complete the module. You will be awarded a certificate upon completion. All of our content is based on successful practice from real organisations.

The content of these eLearning modules have also been updated to align with the new CQC Single Assessment Framework

Our eLearning offer currently consists of the following one-hour modules:



Being prepared for CQC inspection

If you’re a new service or new manager it’s vital you are prepared for your first CQC inspection. This module is also useful to introduce other staff at your service to the CQC inspection process.

Being prepared for CQC inspection covers:

  • why inspection is important
  • what and how will the CQC inspect
  • what does good and outstanding care look like
  • who can help you prepare for inspection
  • how to evidence you are meeting CQC expectations.

The module is fantastic and easy to use. It has helped me already. It’s very welcome at a time where focussing on this important area has been difficult. I have not found it easy obtaining quality advice in this area. I know I can trust Ƶ. It has helped me to be clearer about how to prepare for inspection.

Amy Hilton, Registered Manager
Radfield Ƶ Care Bexhill, Hastings & Battle


Improving your CQC rating

If your service has fallen below CQC standards, quick recovery is essential to ensure the quality of care provided is adequate and to protect your reputation.

Improving your CQC rating covers:

  • the impact of falling below CQC standards
  • how to identify and prioritise areas for improvement
  • involving others in helping you to improve
  • how to test, review and implement improvements
  • practical ways to evidence improvements.

Great course, it really highlighted some of the things I already knew but didn’t quite grasp. I learnt how to look at the improvements needed and manage them in an effective and efficient way.

eLearning participant


Delivering Outstanding Care

For those committed to delivering the highest levels of care, this module covers how you can exceed CQC expectations to achieve an 'Outstanding' rating.

Delivering Outstanding care covers:

  • what does outstanding care look like

  • identifying gaps between good and outstanding care

  • involving others in delivering outstanding care

  • evidencing that you are delivering outstanding care.

This was extremely useful, for me as a new manager to look at what we do now and what we could be doing. It was reassuring to see actually how much of this I was already doing, so that made me feel confident, and it gave me inspiration for continuous improvement.

Marie Doyle, Registered Manager
Jubilee house



Modules costs £15 (or £13.50 if your organisation uses the Adult Social Care Workforce Data Set). 

Payment is made using your Paypal account or by credit/debit card. 

Employers can claim £55 per participant, subject to the Department of Health and Social Care’s new rules. This is available for single modules and bulk purchase. 

Bulk purchases

Bulk purchase options are available for each of the three modules. Please note that all organisations using ASC-WDS can receive a discount of 10% on a purchase of 1-199 modules.

Number purchased       











Contact to discuss

Contact nationalworkforcedevelopmentandskillsteam@skillsforcare.org.uk to discuss further. 



Learners will need to  to their Ƶ account (or  for an account if they don’t already have one) and click on the Virtual learning environment button. 

Learners will then have the option to purchase each module individually. Payment is made using your Paypal account or by credit/debit card.


License agreement

As a condition of purchase, you agree to the conditions of Ƶ’s Online eLearning License Agreement.