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We conducted an evidence review and held workshops that explored workforce productivity in adult social care.

The evidence from our review told us that an engaged, valued and well supported workforce, working within a positive organisational culture, has an impact on the quality of care and workforce productivity. We know that stress and burnout are tangible issues for social care and it’s never been more important to support workforce health and wellbeing.

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We identified four key areas that influence productivity, displayed in the report as ‘pillars’ of productivity. These are interconnected pillars, all of equal importance, meaning that poor progress in one or more pillar can have a negative impact on productivity and workforce stability and the opposite effect with positive and stable progress.

It’s also important to note that a cross cutting theme of the four pillars was an organisation’s approach to the use of digital tools and its digital leadership.


Workforce productivity and quality model

Employers can use this model to increase productivity, improve quality and support and it aligns closely with the Care Quality Commission’s well-led key line of enquiry, as well as being relevant for non-regulated services too.

Commissioners and local authority quality assurance leads can use the model to work together with providers to increase productivity and quality with commissioned services and influence workforce planning and market shaping.

The model was created following research with the sector and with support from a national steering group of providers and members from the Local Government Association.

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The model covers things to measure, things to do and things to help, as well as considering the use of digital technology. It explains what workforce productivity is and uses an ‘Analyse, Plan, Do, Review’ model to help providers and commissioners increase the productivity of the workforce.


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We have developed a self-assessment tool, action plan and review templates to help you to measure and analyse how effective your organisation is against each of the four pillars of productivity. 


Good and Outstanding care (GO)

Learn how to identify, plan and implement improvement across your service. Drawing on ‘good’ and outstanding’ practice to help your service to, not only meet CQC expectations, but exceed them.