The nominated individual is an important role for regulated providers, with a key relationship and responsibility to the Care Quality Commission (CQC) as well as holding a pivotal leadership role in their service.
A nominated individual can be simply described as nominated by your organisation to be the single point of contact for the CQC.
The core responsibility of the nominated individual is to supervise the management of the regulated activity provided by the service. They also play an important role in the leadership of their service and driving improvement through robust governance.
Nominated individuals are in a unique position to lead and support services to embed the skills, knowledge and values that are required for continuous improvement and delivering person-centred and high-quality care.
Nominated individual and CEO networks
Our NI and CEO networks provide a space for meaningful strategic collaboration with other leaders, managers, system leaders and stakeholders. The networks discuss the implications of national, regional and local strategies and opportunities for providers and their workforce.
Nominated individual and CEO networks near you
Nominated individual' handbook - a practical guide
This updated resource is for all nominated individuals whether you are new-to-post or an experienced nominated individual, or whether you hold a dual role as registered manager as well. The guide looks at key aspects of your role and shares top tips so you can continue to provide high-quality, person-centred care to the people you support.
PDF - 11.9 mb
This handbook is a comprehensive guide to the key aspects of the nominated individual role. The guide aims to provide practical advice, share best practice, guidance and top tips, as well as signpost to resources and support available to help nominated individuals in their role. (Updated September 2024)
I am writing following my CQC registration to thank you and the team at ÁÕÀÅÊÓƵ for all your support, guidance and information. Especially the NI handbook which really proved useful for my CQC interview. The inspector told me that I was the best interview she’s had in 12 years and its all thanks to ÁÕÀÅÊÓƵ. Really appreciate your continued support in aiding us strive to be the most compassionate and person-centred home care provider in the UK
Gaj Muralii, Managing Director
Sure Care (Sevenoaks and East Surrey)
National event - November 2024
For our fourth annual national event for nominated individuals, we were joined by colleagues from the DHSC to hear about the Fair Pay Agreement for adult social care workers, following the publication of the Employment Rights Bill.
National event - November 2023
The 2023 national nominated individual event focused on supporting you to develop your own digital strategies and helping you identify ways to develop the digital capabilities and skills for your workforce. We heard from providers about their own digital journey and discovered more about ÁÕÀÅÊÓƵ’s support and resources and nominated individual networks.
National event - November 2022
This event provided an update on CQC’s new Single Assessment Framework and its new role and powers to assess local authorities and integrated care systems (ICSs). An update was also shared on ICS implementation and examples of social care engagement and collaboration with ICSs.
National event - November 2021
ÁÕÀÅÊÓƵ delivered its first national event for nominated individuals, in partnership with the CQC in November 2021.
This event explored the role and responsibilities of nominated individuals and what this entails from a registration and inspection perspective.
You can also view a follow-up Q&A session with the CQC where we responded to questions raised during and after the event.