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If you are looking to achieve Outstanding in your next CQC assessment, our resources can help you identify areas to excel and achieve your goals.

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This checklist can be used to reflect on whether your service is ready to evidence you are delivering outstanding levels of care.  It can help you to reflect on what additionally may be needed to achieve this rating from the CQC.

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Document your goals, ambitions and plans of how improvements are going to be measured and managed within clear timeframes, as well as recording progress.


Delivering outstanding care seminar

This one-day online seminar is for services wanting to deliver the highest standards of care and be best placed to be rated Outstanding by the CQC. Attendees will understand what outstanding care looks like and how to prepare your staff team and others to showcase and evidence excellence. The content of this module has been updated to align with the new CQC Single Assessment Framework.


Delivering outstanding care eLearning

This new one-hour virtual learning module provides an introduction into how to strive beyond Good to deliver Outstanding care.  It looks at what helps to set services apart in order to deliver the very highest standards of care. The content of this module has been updated to align with the new CQC Single Assessment Framework.

Learn more about this module.


The Outstanding Society

The Outstanding Society is a group of Outstanding rated services who came together to share best practice and support other services to deliver better outcomes for people. Their guidance and advice supports all services, regardless of rating.

Ƶ continues to support the goals and ambitions of The Outstanding Society who deliver monthly webinars open to all providers, as well as publishing practical ways to deliver outstanding care.

Find out more


What does Outstanding care look like?

Find out what Outstanding rated services do on a day-to-day basis to ensure that they deliver high-quality, person-centred care, and support.

Our short films can help you to understand what Outstanding care looks like and identify some of the changes that you could make in your service to achieve this rating.

Whilst these were filmed before the introduction of the CQC Single Assessment Framework, the examples of best practice and demonstrated in the films closely aligns with what the CQC deem important. 


City Care Partnership

This Outstanding rated service supports people with learning disabilities. This film focuses on their activity provision as an outstanding example of a dedicated care team meeting people’s needs.

Duration 1 min 50 secs


Hear from other organisations

This film looks at the Derwent Cottages, an Outstanding rated care home supporting adults with learning difficulties in Scarborough, North Yorkshire.

Duration 3 mins 28 secs


This Outstanding rated care and nursing in Horton Kirby, Kent provides care for older people enabling them to live their best lives possible.

Duration 4 mins 7 secs

This local authority managed Shared Lives scheme provides outstanding care and is considered a best practice model for other similar schemes.

Duration 4 mins 11 secs

This Outstanding rated homecare service based in Wilmslow, Cheshire tailors their care around people’s needs and provides high levels of support to the staff team.

Duration 3 mins



Compare your performance to others

The Adult Social Care Workforce Data Set (ASC-WDS) is used by over 20,000 social care providers, including 66% of ‘Outstanding’ rated providers. 

The service allows you to measure workforce metrics such as turnover rates, staff sickness days, percentage of staff with relevant qualifications and pay rates. You can analyse the general averages across your area or compare with ‘Good’ and ‘Outstanding’ providers.