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Managing a service

As well as providing inspiring leadership, social care managers have to deliver a safe and effective service that is meeting its objectives and contractual and legal requirements.

We know many factors go in to managing an adult social care service, and we have guidance and tools to help:


A positive culture toolkit for adult social care

Workplace culture is the character and personality of your organisation. Having a positive culture is vital to delivering high quality care and support. Take a look at our ‘Culture for care toolkit’.

Community - Asset and strength based approaches

Our resources cover information, ideas and bite-size learning about person centred and community-based working.

Delegated healthcare activities

Person-centred, safe and effective delegation of healthcare activities to care workers can enable people to have more choice and control of when and how things happen, with an opportunity to provide a better experience of care. Discover the voluntary guiding principles of delegated healthcare activities and supporting resources.

Digital technology in social care

Working with digital technology can reduce paperwork and improve the way you deliver care. We have guidance and tools to help you comply with GDPR and develop digital skills and leadership in your organisation.

Good and Outstanding care (GO)

Our expert advice and support can help you understand what the CQC are looking for during inspection and how you can collect the right evidence.

Operational workforce planning

Our workforce planning tools will help you make sure you have the right people in place to meet the changing needs and future opportunities for your business.


Safeguarding adults means protecting a person’s right to live in safely, free from abuse and neglect.

Quality matters

This webpage will help you to think about what quality means to you and your service, and links to practical resources and guidance to improve quality.