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Once you’ve identified talent, your next step is to provide the workforce members with new ways to develop further and start expanding their knowledge, skills and competence. 

This can be the first step towards helping workforce members to come out of their comfort zone, take on new responsibilities and widen their abilities. Providing hands-on experience and varying their responsibilities can help people to prepare to become a care manager or deputy.

Many of the skills that future managers or deputies need can be developed through informal development opportunities. Making the most of these day-to-day opportunities is a great way of helping someone to develop their skills and is cost-effective for your service.

Read some of the ways that ‘good’ and ‘outstanding’ rated services help develop talent before formal development programmes.

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We asked aspiring managers how their own informal development opportunities have better prepared them for progressing into a care manager role.

Download a summary of what they said helped them to prepare

As a relatively small provider, we have to be realistic and honest with our staff wishing to become managers because there may not be immediate opportunities to progress to that level. Despite this, we’re always looking to expand the company and progress staff into senior and supervisor roles. We support our staff to do diplomas and those wishing to become managers, we enable them to come to the office and see what we do on a daily basis.

Alicia Ferrie, Registered Manager
Short Notice Care Services Ltd


Nobody likes jumping into a job they don’t know. Future Directions CIC realise this and make sure you get trained up before you go into the post. It’s not as daunting and you know what you’re doing. Over the past decade and through the support I received, I’ve built up confidence as a hands-on manager. The organisation is continuing to develop me further, most recently round public speaking skills but I’m also looking to undertake an internal development programme aimed at enabling me to achieve a senior management role.

Mike Maden, Manager
Future Directions CIC